This unit of competency describes the skills and knowledge required to provide information on issues and policies, including processing a request for information, and identifying, researching, extracting and recording information in a document or correspondence.

The unit applies to individuals who apply specialist skills and knowledge to provide information on issues and policies. This includes applying and communicating non-routine technical solutions to predictable and unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.