This unit describes the skills and knowledge required to exchange information verbally and in writing for specific purposes. It includes adapting communication styles to people and situations, working effectively with groups and maintaining security of information.

An individual undertaking this role may work as part of a coordinated team with moderate support in tasks with a limited number of familiar steps.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to communication and use of information and communication technology (ICT).

No licensing, legislative or certification requirements apply to unit at the time of publication.