BSBSS00119

Customer Service Skill Set

Description

This skill set addresses the skills and knowledge to provide customer service for an organisation.

Skill set requirements

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints

SIRXCEG002 Assist with customer difficulties

SIRXPDK001 Advise on products and services

For full details please visit: https://www.training.gov.au/training/details/BSBSS00119/qualdetails