This skill set addresses the skills and knowledge required to connect, configure and implement technical components in simple systems in a range of introductory roles in information and communications technology (ICT) workplace contexts.

• ICTICT445 Connect and configure devices and hardware components
• ICTSAS436 Evaluate ICT system status
• ICTSAS438 Implement maintenance procedures
• ICTSAS441 Support ICT system software
• ICTSAS442 Provide first-level remote help desk support
• ICTSAS443 Support operating system users and troubleshoot applications