SIRSS00025

Retail Customer Relationship

Description

A set of skills for individuals to build and maintain relationships with retail customers to achieve sales targets through effective engagement, providing high quality customer service and assistance with difficulties and developing relationships with customers that generate loyalty.

Skill set requirements

Unit code Unit title

SIRXCEG001

Engage the customer

SIRXCEG002

Assist with customer difficulties

SIRXCEG003

Build customer relationships and loyalty

SIRWSLS002

Analyse and achieve sales targets

SIRXIND001

Work effectively in a service environment

SIRXSLS001

Sell to the retail customer
For full details please visit: https://www.training.gov.au/training/details/SIRSS00025/qualdetails