This unit describes the skills and knowledge required to manage an organisational response when experiencing a disruptive event. This includes evaluating appropriate organisational responses, implementing and reviewing them, and identifying potential opportunities from the disruption.

The unit covers managing responses to an ‘organisational disruption’ characterised as a significant disturbance to the operations of an organisation or work area caused by a ‘disruptive event’. Disruptive events may be internal or external to the organisation and may or may not be foreseeable. These events impact on a range of industries and settings and include public health risks (such as epidemics and pandemics), cyber-attacks, customer threats, terrorist threats natural disasters, public inquiries and litigation. The unit applies to individuals who have responsibility and autonomy to direct and support change within an organisation. They use a range of organisational, analytical, and managerial techniques to perform this work.

No licensing, legislative or certification requirements apply to this unit at the time of publication.