This unit specifies the skills and knowledge required to manage monitoring centre operations. It includes managing operations and resources within budget parameters, supervising electronic security data monitoring and alarm response activities to ensure compliance with client instructions, and reviewing operational outcomes to identify procedural improvements.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.