This unit describes the skills and knowledge required to encourage in others:

• awareness of behaviour
• personal responsibility
• self-management
• management of conflict and negative responses

It includes the ability of the individual to reflect, self-regulate and adjust own behaviours accordingly.

This unit applies to those working in roles where they provide guidance and counsel to offenders as part of offender case management.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to contact with offenders.

A person undertaking this role may work autonomously or as part of a team with support from a range of established sources. This role involves interpreting information and providing effective communication strategies.

No licensing, legislative or certification requirements apply to unit at the time of publication.