This unit describes the skills required to manage ideas and information, establish systems to develop trust and confidence, manage the development of maintenance and systems and manage difficulties to achieve positive outcomes.

This unit applies to those working in a management role in a range of occupational areas.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires organisation, conceptualisation and high level communication skills.

No licensing, legislative or certification requirements apply to unit at the time of publication.