This unit describes the skills and knowledge required to manage conflict through negotiation by assessing conflict, negotiating solutions and evaluating responses.

This unit applies to those working with offenders in correctional services environments.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to security.

A person undertaking this role may work autonomously or as part of a team with support from familiar and unfamiliar resources.

No licensing, legislative or certification requirements apply to unit at the time of publication.