This unit describes the skills and knowledge required to provide visitors with different information in various formats about venue facilities and services, as well as provide assistance with equipment and facilities. It involves accessing different information, providing customer service and collecting feedback from visitors according to organisational policies and procedures.

The unit applies to those who work, or seek to work, under direct supervision in frontline customer service roles in venues open to the public, including cultural, tourism, hospitality and entertainment venues. Information may be provided face-to-face, by telephone or by other remote mechanisms. The unit also applies to those working in operational roles where customer service may not be the main focus of work.

No licensing, legislative or certification requirements apply to this unit at the time of publication.