This unit describes the performance outcomes, skills and knowledge required to provide advice on, and issue tickets or passes for events and productions in the screen, media, entertainment and events industry. It involves gaining knowledge of the venue, responding to different customer queries, issuing tickets and maintaining ticketing systems.

The unit applies to those who use some discretion and judgement and operate under broad supervision within an established framework of plans and procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.