This unit involves the skills and knowledge required to provide first-level rail network wayside system technical support remotely.

It includes determining the rail user, wayside system being used and identifying faults. It also includes proving resolution of issue, whilst maintaining effective communications.

This unit applies to a technically competent or experienced person who, while working under a level of supervision, has responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate rail wayside knowledge to provide technical assistance and remote help desk support to rail users.

Job Role:

Job roles and titles vary across different rail sectors. Possible job titles relevant to this unit include:

• asset help.

No licensing, legislative, or certification requirements apply to this unit at the time of publication.