This unit involves the skills and knowledge required to provide taxi customer service.

It includes establishing contact with customers, presenting a professional image, and identifying and meeting needs and expectations of customers.

Work is performed with limited or no supervision, and with full accountability and responsibility for self and others in achieving the prescribed outcomes.

This unit meets part of the certification requirements for obtaining taxi driver accreditation. As requirements may vary between states and territories, people seeking taxi accreditation should contact their state/territory taxi regulator.