This unit involves the skills and knowledge required to provide customer service in transport vehicles and/or vessels.

It includes monitoring and addressing passenger needs, preparing and delivering commentaries, resolving problems and conflicts involving customers, and liaising with suppliers of tourism products to ensure appropriate materials and services are obtained and made available to service local and overseas customer needs in accordance with tourism and transport industry codes of practice and/or workplace procedures.

Work will be undertaken with limited supervision, and with duty of care responsibility for self and others in achieving the prescribed outcomes.

No licensing, legislative or certification requirements apply to this unit at the time of publication.