This unit covers the skills and knowledge required to provide travel information to customers.

It includes planning a journey using public transport and providing information and advice to customers.

This includes identifying and locating major destinations, public services, attractions and facilities as part of providing public transport advice.

Work involves the duties and tasks applicable to personnel working on public trams, trains and buses who may, through their duties, have contact with the public.

Work is performed under general supervision.

No licensing, legislative or certification requirements apply to this unit at the time of publication.