This unit of competency describes the skills and knowledge required to manage supply chain mass customisation. It includes determining mass customisation strategy, managing mass customisation strategy and reporting on mass customisation outcomes.

Mass customisation is the concept of producing single batch, customised products at the same cost and speed as those in traditional volume manufacturing. Typically, a basic package for a product is offered with customers being able to add or subtract a range of features. Mass customisation requires supply chain stakeholders to strategically collaborate to achieve effective and efficient flows of products, services and information.

The unit is applicable to those with management or team leadership responsibilities within a supply chain.

No licensing, legislative or certification requirements apply to this unit at the time of publication.